Who this policy covers
This notice applies to information Kernloom Product Works collects when you browse this site, send a project enquiry, request support or subscribe to studio notes. Where a separate client agreement or project privacy notice applies, that document may provide additional detail.
Information we collect
Depending on how you use the site, information may include:
- Contact details and organisation information you choose to provide, such as your name, company, work email address and phone number.
- The project or support information you include in a message, including operational details you choose to share.
- Newsletter subscription details and your preference to receive studio notes.
- Basic technical information generated when a browser requests a website page, such as device, browser, approximate network information, requested pages and timestamps.
Please do not submit special category personal data, passwords, payment card details or confidential production credentials through a general website form.
How we use it
We use submitted information to respond to enquiries, discuss potential or existing work, provide requested updates, maintain the security and operation of the website, and understand whether site content is useful. We do not sell personal information. We do not use enquiry details for unrelated marketing without an appropriate basis and, where required, your permission.
Cookies and analytics
This website may use essential technical storage needed for basic delivery and security. If analytics are enabled, they may use cookies or similar technologies to understand aggregate site use. We aim to configure analytics to collect only information needed for that purpose. Browser settings can limit cookies, although some website functions may then behave differently. Any optional analytics that require consent should be activated only after the relevant choice is provided.
Legal grounds
Where UK data protection law applies, processing may be based on taking steps at your request before a contract, performing a contract, legitimate interests in operating and improving the business and website, meeting a legal obligation, or consent where that is the appropriate basis. The basis depends on the specific information and purpose.
Retention
We keep information only for as long as it is reasonably needed for the purpose it was collected, including responding to your enquiry, maintaining a project relationship, resolving disputes or meeting applicable record-keeping duties. Retention periods depend on context. Newsletter information is removed or suppressed when you unsubscribe, subject to a minimal record needed to respect that choice.
Service providers and international handling
Website hosting, form handling, email delivery, security and analytics may be provided by specialist service providers acting under appropriate arrangements. They receive only information needed to provide their service. Some providers may process information outside the United Kingdom; where that happens, we will consider the applicable transfer safeguards and contractual arrangements.
Security
We use reasonable administrative and technical measures suited to the information and purpose, such as access controls and limiting unnecessary data. No internet transmission or storage method can be described as completely secure, so we do not make an absolute security guarantee. If you have a concern about information you shared, contact us promptly.
Your rights
Depending on the circumstances and applicable law, you may have rights to request access to your personal information, correction, deletion, restriction or objection to some processing, data portability, or withdrawal of consent. You may also have the right to complain to the UK Information Commissioner’s Office. We may need to verify your identity and consider legal exceptions before responding.
Children and third-party websites
This website and our services are intended for business audiences and are not designed to collect children’s information. Links to other websites are provided for convenience; their privacy practices are governed by their own notices.
Contact about privacy
To make a privacy request or ask a question, use the contact page and identify that your message concerns privacy. You can also write to: 8 Shaw Road BROMLEY - BR1 5NN United Kingdom (GB). Phone: +13099037392.